Journals Proceedings

Abstract

Six Sigma is a Quality improvement technique that has being implemented in manufacturing and other industries. Six sigma is new to construction industry. This paper describes the basic theory of Six Sigma, principles, methodology and various tools used. A case study of a residential building is taken in which the Six Sigma principles are applied for internal finishing work, the Six Sigma methodology has been adopted to improve the quality and is checked against the sigma level. The findings suggest that proper training and management support and minor changes in current work procedure can help improve the quality and ultimately customer satisfaction which is of prime importance.