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Abstract

This paper aims to analyze the operations management control functions for Information Systems (IS) in small and medium enterprises (SMEs). In the current knowledge driven economy, small and medium enterprises should deploy adequate IS operations management control mechanisms in place for efficient functioning. Operations Management is responsible for carrying out the day-to-day activities involving hardware and software resources in a computer based information system. This paper begins with a brief introduction to SMEs followed by the different categories of IS operations management controls relevant to SMEs. A quantitative model for evaluating operations management controls in a SME has been suggested. The final section suggests some directions for further development in future work.