Journals Proceedings

Abstract

Customer satisfaction is the goal as well as the essential tool for measuring the quality and effectiveness of the construction industry. This paper aims to explore best practices that can be used by the Saudi Construction industry. For this purpose, the prevailing practices for client satisfaction followed in Saudi construction industry have been examined and compared with the best practices in the UK to identify the shortcomings and explore effective methods that can be used by Saudi constructors to provide enhanced client satisfaction. The data for this study has been gathered with the help of qualitative gathered from authentic secondary sources like books; peer-reviewed journals, construction reports and academic publications on construction and client satisfaction. Qualitative research methods involving interpretive paradigm, descriptive design and inductive approach have been used. The analysis of the findings has been done with the help of thematic analysis. The findings of the paper have revealed that Keywords- Client satisfaction, Saudi Arabian construction industry, UK construction industry time and cost management