Logistics Service Quality from the Perspective of Small and Medium Enterprises in Songkhla, Thailand Comfirmatory Factor Analysis Result
Author(s) : ORACHAN SIRICHOTE
Abstract
The aim of this study is to explore the confirmatory factor analysis (CFA) result of logistics service quality scale developed by Juga, Juntunen, and Grant [1]. The validity and reliability assessment of the scale were performed on 198 Small and Medium Enterprises in Songkhla, Thailand chosen randomly from the directory of Department of Business Development, Ministry of Commerce. The CFA was carried out. The factor structure of Songkhla logistics service quality scale could be determined. The CFA result revealed that the original Songkhla logistics service quality consisted of 9 items, actually consisted of 7 items, while the three factor structure of the original scale remained the same.
Full Paper PDF
