International Journal of Advances in Computer Networks and Its Security
Author(s) : AHMED S. ALAWAJI, FANG-FANG CHUA, MOHAMMED I. ALOWAIS
the increasing trend of using smartphones and mobile applications led to more competition among smartphone manufacturers and companies to attract mobile customers. Mobile users use phones to perform all types of tasks ranging from home and work related tasks to phone calls. Due to the cost and time needed to launch a new mobile application product, a lot of companies neglect the use of comprehensive usability testing method to gather the users’ feedback before introducing the new product. In fact, mobile application products should be tested by real users to discover usability problems before the application is launched into market. A novel usability testing method for mobile devices has been proposed in this work to gather more accurate feedback from the users throughout the testing phase. The proposed method combines think-aloud protocol and field study to identify usability problems while gathering the users’ feedback. The results show a comprehensive analysis of the testing method for 20 users after completing 10 different tasks scenarios.