Journals Proceedings

International Journal of Software Engineering & Research Methodology

Understanding User Responses towards a Measurement Model using the Rasch Analysis

Author(s) : AZIZAH JAAFAR, NOOR FAEZAH BINTI MOHD YATIM, PRASANNA RAMAKRISNAN

Abstract

In this paper, we propose the Rasch analysis for studying an existing measurement model towards a design. The user satisfaction measurement model (e-Learner Satisfaction (ELS) and Website User Satisfaction (WUS)) was used to show how to understand users’ response patterns. A twenty four item questionnaire was adapted based on the user satisfaction measurement model and administered to 86 students. The user satisfaction responses towards the design of the On-line Discussion Site (ODS) in Universiti Teknologi MARA (UiTM) elearning portal were investigated. Step by step guidance is provided on how data was analyzed in understanding users responses towards the ODS design using the Rasch analysis. The findings from Rasch analysis will reveal the likelihood of user satisfaction with the ODS design. Thus the Rasch analysis was able to provide the most and least agreed items in a measurement model. Thereby system designers can easily identify items that need to be further improved in a design based on user’s actual responses.

No fo Author(s) : 3
Page(s) : 31 - 35
Electronic ISSN : 2374 - 1619
Volume 1 : Issue 1
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