International Journal of Advances in Computer Science and Its Applications
Author(s) : D J C JAGODA, DINUKA CHATHURANGA HETTIARACHCHI, J A D M JAYAKODY, K A DILINI T KULAWANSA, VYACHESLAV TUZLUKOV , W A KALANA HESHAN, W A T S KUMARA
The customer loyalty programs are becoming popular as a powerful tool of relationship marketing. Customer loyalty is helpful for the success of any retail organization. This concept has been limited among the large-scale companies. Although large-scale companies have the ability to maintain a customer loyalty program, mid-scale and low-scale companies are unable to handle such customer loyalty program with an IT section. In order to address the said problem, we developed a generic customer loyalty program which can be handled by any merchant who owns different types of companies, without an IT section. This paper comprises an attempt to introduce a full generic loyalty system for any scale of company.